The digital revolution is transforming nearly every way corporations interact with customers, manage operations, engage their workforce, and grow their businesses. Yet, many processes are still being done manually using legacy systems that are failing to deliver on the new levels of business agility and efficiency that are required for today’s modern enterprise. This dilemma leads to inefficient processes, higher cost to deliver services, overloaded resources leading to backlog and poor customer experience. Automation is necessary for companies to remain relevant and competitive in the marketplace. Companies need to incorporate Robotic Process Automation (RPA) and Machine Learning (ML) in their business processes or risk a significant cost disadvantage to competitors.
At Capstone Strategy Group, we take organizations through a multistage journey that accounts for their RPA maturity, using the strength of their current workforce coupled with RPA bots to provide tangible business results at every stage. We call it the “RPA Transformation Journey.” We leverage technology from leading vendors like Automation Anywhere, UiPath and Kryon to address the customer’s specific use case and work with TheBusinessLabs, a world-class Business Transformation, Robotic Process Automation (RPA) and AI consulting company to successfully deliver RPA projects. Building upon our Business Transformation and Implementation framework, we have built a 4-step RPA deployment strategy that enable organizations to see tangible results within 30 days:
- Detailed process analysis and RPA qualification to select the processes to be automated and build the ROI model to support defined priorities
- Evaluate the process complexity, governance and compliance requirements to determine required efforts to implement the automation
- Design the future state processes while accounting for required organizational changes and process ownership as we integrate the bots (aka virtual assistants) into daily workflows
- Build internal capacities to support the solution and establish required oversight, governance and processes to facilitate adoption throughout the organization and across departments