Co-op City is a New York State Mitchell-Lama housing cooperative in the northeast Bronx with 15,372 residential units in 35 high-rise buildings and seven townhouse clusters consisting of garden and duplex apartments. It is the largest single residential development in the United States. Co-op City engaged Capstone Strategy Group (CSG) to design and deploy an RPA solution to reduce the yearly manual data collection and data entry to validate tenants’ income by processing their yearly income affidavits. Through the use of RPA and an electronic forms version of the current income affidavit, Co-op-City has improved the tenants’ experience and re-duce the need to manually complete the form process. That process added cost by, mail it/drop it off and having the data manually captured by a 3rd party so it can be uploaded into the Co-op city ERP. [Read more]