SBS hired Capstone Strategy Group (CSG) to conduct a survey and statistical analysis of workforce development outcomes and customer satisfaction at its distinct workforce career centers in New York City. The goal was to complete 5,000 interviews per month of which 3,000 face to face (F2F) and 2,000 online. The project was part of a larger strategy within the Agency geared toward improving its ability to help businesses fill their open positions and place more New Yorkers in jobs. Read More

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