Business Process Improvement for the Fair Hearing service

Capstone Strategy Group (CSG) executed a Business Process Improvement engagement for the New York City Administration for Children Services to improve the Fair Hearing service. The goal was to review the current procedure and make recommendations for efficiencies, clarifying work-functions, strengthening information flow, and facilitating timeliness of processing payments for Childcare Fair Hearings and Foster Care Fair Hearings. Read More

Back to Uses Cases