Major U.S. Online University

The Challenge

Rising student demand for degree and program changes created operational bottlenecks. Manual evaluation and coordination across academic systems strained staff capacity during peak periods and slowed student responses. The client needed to scale processing speed without increasing headcount.

The Solution

Capstone Strategy Group automated the end‑to‑end program and degree change process using RPA. The solution integrated directly with student information systems to handle:

• Request intake and eligibility logic
• “What‑if” analysis and approval logic
• Downstream system updates
• Automated student notifications