Largest Housing Cooperative in the U.S.

The Challenge

The client manages Co‑op City, the largest single residential development in the United States. The existing process relied on manual form completion and physical submission, taking up to 54 weeks to process all residents. This created operational strain and a poor tenant experience.

The Solution

Capstone Strategy Group used its BTI methodology to replace fragmented workflows with a secure digital solution. Key elements included:

• Online registration & electronic affidavit submission
• Integrated e-signatures and identity validation
• Automated data extraction & direct ERP integration
• Full in-house processing via Automation Anywhere & DocuSign