HEP helps universities in Europe, Middle East and North America expand access to their high-quality degrees and short learning programs through the online delivery of instruction thus enabling them to sustainably grow their online enrollment and revenue at scale. HEP was looking to automate manual processes around applicant’s evaluation that were error prone and consumed significant agents’ time (agents were reviewing 400+ applications per intake) including data lookups, degree validation and updating results in the organization’s CRM. Capstone Strategy Group (CSG) deployed an RPA solution that enabled HEP to automate these processes and significantly reduced the error rate while shortening the processing time. Read More

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