ACANA provides technical support to small and medium business owners in Southwest Philadelphia with the principal goal to increase the delivery of public services to multiple low- and moderate-income businesses to enable them to supply needed goods, services while growing job opportunities to all residents. ACANA engaged Capstone Strategy Group (CSG) to perform a business process analysis and implement a service desk solution. CSG implemented solution that enables ACANA to improve the organization’s efficiency through the digitization of key customer facing processes i.e., intake, consent form, service request lifecycle and tracking, and to improve executive reporting on key organization’s metrics. Read More

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