he Agency hired the Capstone Strategy Group (CSG) to help improve the operational effectiveness of their job search assistance and placement programs. The goal was to survey job seekers and obtain information on their experience using the eight (8) work force centers and their programs.

CSG worked with the customer team to understand the overall project goal and specific survey requirements. Within 2 weeks of project kickoff, CSG launched an online survey for data collection. In addition, CSG provided a real-time reporting platform and data extraction capabilities that provided timely insights on the survey results. The overarching project deliverable was a set of recommendations to the agency on how to improve service to customers at the different work force centers.