The city was looking for means to leverage its proximity to New York to attract new businesses while improving services to its constituents. At the heart of the project was the need to review existing processes, supporting technology solutions (combining a total of 34 systems) identify gaps, make recommendations and leverage technology to streamline service to constituents.
Within 90 days of contract award, the CSG team completed the project to the customer’s satisfaction and provided an overarching framework that met defined business and functional requirements and accommodated integration of other departmental needs. Further, CSG provided a detailed roadmap that included a timeline, resource needs, tasks prioritization and pricing for suggested technology solutions. CSG also proposed a performance management framework based on the balanced scorecard to enable the city to better manage organization’s performance and service quality to customers going forward. Using the CSG proposal, the city was able to secure a bond to support the suggested investments.